Healthcare workers and health care-associated infections: knowledge, attitudes, and behavior in emergency departments in Italy

Health care-associated infections (HAIs) are a serious problem in the healthcare services as they are common causes of illness and mortality among hospitalized patients. Currently, between 5% and 10% of patients admitted to acute care hospitals acquire at least one infection and over the last decades the incidence has increased in both the United States and Europe [1–5]. Several effective evidence-based interventions for reducing the occurrence of HAIs has been proposed, and the Centers for Disease Control and Prevention has developed specific guidelines aimed at preventing the transmission of pathogens within the hospital setting [6]. In Italy, health authorities consider extremely desirable that all healthcare institutions establish and maintain a surveillance system for HAIs [7, 8].

Emergency care setting is an area in which the potential risk is most imminent for transmission of HAIs to patients or to those healthcare workers (HCWs) who treat them. Indeed, these HCWs are in the forefront of assisting patients prior a diagnosis, who are critically ill, and with life-threatening conditions. To this end, there has been limited attention paid to investigating knowledge, attitudes, and behavior of HCWs' regarding control policies within this setting [9–12]. Therefore, the objectives of this study were to provide an assessment of the level of knowledge, attitudes, and compliance regarding standard precautions about HAIs among HCWs in emergency departments (EDs) in an area of Italy, and to identify the determinants associated with them. It has been hypothesized that participants more knowledgeable perceive a lower risk of acquiring a HAI from the patients and perform their medical duties with better compliance regarding standard precautions and that HCWs who receive information from educational courses and scientific journals are more likely to be more knowledgeable, to perceive a lower risk, and to perform more appropriate behaviors.

Between April 2006 and June 2007 a cross-sectional study was conducted at eight randomly selected non-academic acute general public hospitals in the geographic area of Caserta and Naples (Italy). All 550 HCWs working in the EDs were selected.

The medical director and the ED head of each hospital received a letter with the description of the survey and requesting consent for the HCWs to participate. The medical directors addressed a letter to all HCWs explaining the enrollment and the purpose of the survey, assuring that response was completely voluntary, that information provided would be used solely for fulfilling the research aims, and a self-administered anonymous questionnaire accompanied by an envelope to facilitate its return. Consent to participate was implied by the return of the completed questionnaire.

The questionnaire comprised five categories of questions: (1) demographic and occupational characteristics; (2) knowledge about the risks of acquiring and/or transmitting certain HAIs for/to a patient and standard precautions for prevention; (3) attitudes toward precautionary guidelines and perception of the risk of acquiring HAI; (4) practice of standard precautions; and (5) from which sources they received up-to-date information about HAIs [see Appendix A]. Correct answers to each item were based on a review of the available literature as well as policies and guidelines [6, 13].

The content of the questionnaire was validated with interviews and discussions with other experts in the field, and it was modified where necessary. Final questionnaire content, comprehensibility, clarity, and format were developed and validated on input of a volunteer sample of 30 HCWs in a small pilot-test.

The study protocol as well as the questionnaire was approved by Ethical Committee of the Second University of Naples.

Of the 550 surveys distributed, a total of 307 participants returned the questionnaire with a final response rate of 55.8%. Two-thirds of the respondents were male, the mean age was 44 years, the mean number of years in practice was 11, and the mean number of patients seen in a day was 30.

Concerning the perceived risk of acquiring a HAI, HCWs' thought to be at high risk with a mean value of 7.3. The multivariate linear regression analysis showed that being a nurse, knowing that HCWs' hands are vehicle for transmission of nosocomial pathogens, obtaining information about HAIs from educational courses and scientific journals, and needing additional information about HAIs were significantly independently associated with a higher level of perceived risk (Model 3). Moreover, HCWs had an extremely positive attitudes since 94.5% and 89.2% agreed that guidelines for preventing HAIs should strictly be followed and that hands hygiene measures after treating patients reduces the risk, respectively.

The most commonly reported source of information about HAIs was educational courses (71%) followed by scientific journals (48.2%); 85.3%, however, claimed to need to update what they already knew.

In this present investigation, a questionnaire was utilized to collect information from a sample of HCWs in randomly selected emergency care setting of Italian hospitals regarding their knowledge, attitudes, and behaviors about HAIs.

Participants' knowledge concerning the various aspects of HAIs was generally high and consistent with current scientific evidence, since the vast majority were aware about some infections that a HCW can acquire from a patient and the standard precautions. In contrast, there are wide areas where the knowledge was lower, particularly regarding infections that a HCW can transmit to a patient. Based on this consideration, this specific population needs to learn more in order to reduce the rate of HAIs. Continuing medical benefits in the hospital environment require continuing educational input.

In this investigation, the working activity was found to be a significant determinant of the amount of knowledge about standard precautions and hands hygiene after removing gloves as control measures for HAIs, their perceived risk of acquiring a HAI, using gloves and performing hands hygiene measures. Nurses were more likely to have a higher level of knowledge, to have a higher perceived risk, and to use appropriate HAIs' control measures than physicians. It is possible that such differences may be attributed to the more active involvement in preventive activities regarding HAIs. Moreover, provision of information about HAIs influence knowledge and behaviors because HCWs were able to answer correctly and to appropriately use HAIs control measures if they have received information from educational courses and scientific journals. This shows that providing HCWs with appropriate information is enough to ensure understanding, especially in a particular risk group like the sample of this study.

Results from this nationwide survey indicate that most respondents often or always used gloves and performed hands hygiene measures after removing gloves for the prevention of the HAIs. No differences were observed in reported compliance with recommendations according to gender and age of the HCWs. Instead, two independent predictors of compliance were positively associated: fewer patients cared in a day and know that hands hygiene measures after removing gloves is a control measure. The finding that lower knowledge is linked to the underuse of appropriate control measures confirm the need to intensify educational programs. Moreover, the use of protective barriers was considerably lower than those observed in previous surveys. For instance, in a sample of emergency medicine residents in the United States, 96% and 99% used gloves at least 95% of the time for irrigation and incision and for drainage procedures, respectively [11]. Physicians and nurses in pediatric EDs in Canada self-reported a high rate of handwashing before and after all patients with a mean score, out of 5 possible points, of 4.9 and 4.5, respectively, and for wearing gloves when examining patients of 3.3 and 3.2 [10]. A national telephone survey among orthopedic surgeons in accident and EDs throughout England found that 99% routinely used gloves in a major trauma scenario, but only 18% and 21% used face mask and eye protection, respectively [12]. Finally, our values were higher than those in EDs in the United Kingdom and New Zealand, with values of 27% and 58% and of 14% and 12%, respectively, for asepsis in invasive procedures and hands hygiene between patient consultations [9].

Another key finding was that the attitudes towards HAIs are encouraging, since a high percentage of respondents reported positive global and specific beliefs. In particular, 94.5% indicated that guidelines should be established and followed. The multivariate analysis indicated that being nurses, knowing that HCWs' hands are vehicle for transmission of nosocomial pathogens, requiring and receiving information about HAIs were significantly independent predictors of a high perceived risk of acquiring a HAI.

There are some potential limitations in the design and measurements of this study that should be considered when interpreting the results. First, it provides as a cross-sectional study, only circumstantial evidence for the casual nature of the relationships that have been observed. No direct relationship between variables and outcomes can be proved but substantial evidence has been demonstrated for the association discussed. A second limitation is the potential reporting bias associated with the self-administered questionnaire. Concern always exists about accuracy in these surveys and it is difficult to determine with certainty whether the responses reflect what HCWs actually do. Specifically, compliance to control measures was based solely upon the subjective views of HCWs with the possibility that they tend to over-report compliance, notwithstanding that all interviews were anonymous. A more effective method of measuring compliance would be the direct observation of actual practice although the effect of being monitored may improve compliance by itself. A final limitation was that the response rate of 55% was disappointingly low, and one reason may be the time constraints faced by busy practitioners. We were not able to gather detailed information on non-respondents and, therefore, we were unable to assess whether there was a subgroup that systematically failed to respond. Although this response rate does not reflect internal validity of the findings, it may decrease the overall generalizability of the results to all HCWs in EDs. However, because HCWs tend to be relatively homogeneous with respect to attitudes and behaviors, the response rate may not have led to significant non-response bias.

HCWs in EDs show high levels of knowledge and positive attitudes, but the low compliance rate with regard to standard precautions about HAIs clearly reveal the urgency to implement initiatives for improving healthcare policies and to stress the need for adopting and following preventive recommendations by all HCWs.