Table 4 Highlights and weaknesses concerning the project as stated by the responding pharmacists

Highlights

“Positive feedback from the few customers who allowed themselves to be tested.”

“Getting to know the client better, because it's kind of a personal issue, and then there was a lot of openness from the clients.”

“Client retention.”

“It was motivating that most of the clients were very open to the service.”

“I also found it great to deal with a new service that has nothing to do with Covid19.”

“The exchange and training with PCN-S was interesting.”

“Good conversations with clients! Clients reacted positively to this service.”

“One positive case.”

“Uncomplicated and easy to implement new service which was appreciated by almost 100% of the clients contacted.”

“Not much paper needed to carry out the study.”

“It is fast, easy and interesting.”

“Free screening.”

“The possibility given to the pharmacy to possibly find patients with hepatitis C.”

“Free test.”

Weaknesses

“Little time to spare.”

“It remains a sensitive issue for customers.”

“Rejection of substitution patients.”

“Aroused mistrust.”

“Deadlines not met on the part of clients.”

“The time of the project start coincided exactly with the start-up phase of the Covid self-test dispensing and accordingly the customer volume was enormous during this time, so that unfortunately I was not able to approach as many customers as I had hoped.”

“Sometimes difficult, who to approach?”

“Little response to invitation.”

“Additional time expenditure, although well feasible when planned for.”