Table 5 Level of client satisfaction with the cleanliness of the hospital, June 2022
Satisfaction item | Excellent (%) | Very good (%) | Good (%) | Poor (%) | Very poor (%) | Mean | SD |
|---|---|---|---|---|---|---|---|
How do you feel about the cleanliness of the hospital surrounding | 21(4.96) | 326(77.07) | 57 (13.48) | 18(4.26) | 1(0.24) | 3.82 | ± 0.588 |
How satisfied are you with the hospital premises area? | 20(4.73) | 312(73.76) | 73 (17.26) | 17(4.02) | 1(0.24) | 3.79 | ± 0.598 |
How satisfied are you with the cleanliness of waiting room area? | 21(4.96) | 259(61.23) | 119 (28.13) | 23(5.44) | 1 (0.24) | 3.65 | ± 0.671 |
How satisfied are you with the cleanliness of the corridors area? | 19(4.49) | 258(60.99) | 127 (30.02) | 18(4.26) | 1(0.24) | 3.65 | ± 0.646 |
How satisfied are you with the cleanliness of the toilets? | 10(2.36) | 105(24.82) | 128 (30.26) | 95(22.46) | 85(20.09) | 2.67 | ± 1.135 |
How satisfied are you with the cleanliness of hospitals? | 11(2.6) | 175(41.37) | 207 (48.94) | 26(6.15) | 4(0.95) | 3.39 | ± 0.685 |
How satisfied are you with cleanliness of beds? | 10(2.36) | 198(46.81) | 196 (46.34) | 18(4.16) | 1(0.24) | 3.47 | ± 0.630 |
How satisfied are you with cleanliness of linen? | 9(2.13) | 169(39.95) | 174 (41.13) | 66(15.6) | 5(1.18) | 3.26 | ± 0.788 |
How satisfied are you with cleanliness of pyjamas? | 7(1.65) | 136(32.15) | 208 (49.17) | 66(15.6) | 6(1.42) | 3.17 | ± 0.757 |
How satisfied are you with cleanliness of the staff gowns? | 14(3.31) | 199(47.04) | 201 (47.52) | 8(1.89) | 1(0.24) | 3.51 | ± 0.607 |
How satisfied are you with hygiene of the staff? | 15(3.55) | 211(49.88) | 188 (44.44) | 8(1.89) | 1(0.24) | 3.55 | ± 0.610 |
How satisfied are you with cleanliness of materials availed by the hospital? | 12(2.84) | 192(45.39) | 206 (48.7) | 13(3.07) | 0 | 3.48 | ± 0.607 |
How do you satisfied with the food services availed by the hospital? | 4(0.95) | 159(37.59) | 239 (56.5) | 19(4.49) | 2(0.47) | 3.34 | ± 0.602 |
How satisfied are you with the information provided regarding waste segregation, norms of the ward and infection prevention by the staff? | 2(0.47) | 69(16.31) | 275 (65.01) | 77(18.2) | 0 | 2.99 | ± 0.604 |