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Table 5 Overview of WAVE detected WACG 2.1 violations and usability heuristics for four countries

From: How have governments supported citizens stranded abroad due to COVID-19 travel restrictions? A comparative analysis of the financial and health support in eleven countries

Country

Errors

Alerts

Contrast errors

Update information

Languages other than English

Sources

Australian Government

(n = 4)

Total

0

1

0

0

1

13

15

15

15

58

0

0

0

0

0

  

1. https://www.smartraveller.gov.au/COVID-19/trying-get-home

2. https://www.smartraveller.gov.au/COVID-19/trying-get-home/facilitated-flights

3. https://www.smartraveller.gov.au/COVID-19/COVID-19-overseas-financial-assistance

4. https://www.smartraveller.gov.au/covid-19/covid-19/covid-19-re-entry-and-quarantine-measures

Canadian Government

(n = 4)

Total

1

0

1

1

3

3

3

3

3

12

1

1

1

1

4

✓

✓

✓

✓

✓

✓

✓

✓

1. https://travel.gc.ca/assistance/emergency-info/financial-assistance/covid-19-financial-help

2. https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/mental-health.html

3. https://travel.gc.ca/travelling/registration

4. https://travel.gc.ca/travelling/health-safety/covid-19-security#help

UK Government

(n = 4)

Total

0

0

1

0

1

5

2

2

2

9

0

0

0

0

0

✓

✓

✓

✓

 

1. https://www.gov.uk/guidance/coronavirus-covid-19-staying-where-you-are-if-you-cannot-return-to-the-uk

2. https://www.gov.uk/guidance/wellbeing-and-mental-health-during-the-coronavirus-covid-19-pandemic

3. https://www.gov.uk/government/publications/financial-assistance-abroad/financial-assistance-abroad

4. https://www.gov.uk/guidance/healthcare-support-for-when-you-are-unable-to-return-to-the-uk-during-coronavirus-covid-19

French Government (n = 4)

Total

3

3

3

3

12

12

9

10

15

46

7

7

7

7

28

 

✓

✓

✓

✓

1. https://uk.ambafrance.org/COVID-19-rules-for-travel-to-France-and-the-UK

2. https://uk.ambafrance.org/NHS-COVID-Pass-now-accepted-in-France

3. https://uk.ambafrance.org/Strategy-for-reopening-of-borders-from-9-June-onwards

4. https://uk.ambafrance.org/COVID-19-Adaptation-of-consular-services-from-2-June-2020-onwards

All webpages

(n = 16)

17

125

32

   
  1. UK United Kingdom; WACG 2.1 Web Content Accessibility Guidelines 2.1